How can I contact ReconX Limited?

You can email us at support@reconxairsoft.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

We currently ship to UK, Jersey, and Guernsey. If you are enquiring from any other country, please email us at support@reconxairsoft.com.

Where do you ship from?

We ship from Jersey Channel Islands.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12-hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received and must still be sealed.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX), PayPal, and bank transfer payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 7-14 working days to arrive to UK and Guernsey. Orders from Jersey will be delivered within 2 business working days. Please note there will be a £5 charge for the delivery for any orders under £75. If you are collecting your order, please do send us a message through our chat box on our website.

What if I don't receive my order?

If you don't receive your order within 7 working days after shipping, please do get in contact with us via email.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in British pound sterling (GBP), which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at support@reconxairsoft.com. Please note your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging sealed. You’ll also need the receipt or proof of purchase.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

 

BACK-ORDER FAQ's

What is Back-Ordering?

By placing a Back-Order, you secure your item and ensure that you will receive it as soon it is ready to be shipped. Please note that certain products are exclusively available through Back-Orders.

How Does It Work?

1. Place Your Order: Simply select the product you wish to Back-Order and proceed with the checkout process as usual.
2. Order Confirmation: Once your Back-Order is placed, you will receive a confirmation email with the details of your order.
3. Estimated Shipping Time: Back-Order products are typically shipped within 4 to 10 weeks. This timeframe allows us to restock the item and prepare it for delivery to you.
4. Updates and Notifications: We will keep you informed throughout the process with regular updates on the status of your Back-Order. You will receive notifications when your item is being prepared for shipment and once it has been dispatched.
   
   

Why Choose Back-Order?

• Exclusive Back-Order Products: Certain products are only available through Back-Orders, giving you access to exclusive items.
• Priority Delivery: Back-Orders are fulfilled on a first-come, first-served basis, giving you priority over new stock arrivals.
• Convenient and Hassle-Free: Enjoy the convenience of knowing your item is reserved and will be shipped to you as soon as it’s available.
  
  

Can I cancel my Back-Order?

Yes, you can cancel your Back-Order anytime before it has been shipped. However, please note that if you cancel your Back-Order before it has been shipped, you will only receive a 50% refund of the purchase price.

Will I be charged immediately for a Back-Order?

Yes, payment is required at the time of placing the Back-Order to secure your product.

What if the Back-Order takes longer than expected?

In rare cases where shipping may be delayed, we will notify you promptly and provide updated shipping information.

SUBSCRIPTION FAQ's

How Subscriptions Work?

Subscriptions are automatically renewed based on your selected delivery interval. The products will be delivered by the shop after each successful renewal. For instance, if you have a monthly subscription, the system will charge your credit card every month, and the products will be delivered to your doorstep without needing to place the order yourself.

Can I Pause or Cancel a Subscription?

Yes, you can pause or cancel a subscription at any time through the customer portal, as shown in the screenshot below. The only exception is if you have a subscription that requires a certain number of payments before cancellation is allowed. Access the customer portal via the magic link sent to your email when you placed your initial subscription order or by creating an account in the shop.

How Can I Skip or Reschedule a Charge?

You can skip or reschedule a charge in the customer portal. Each scheduled delivery has a "Skip Payment" button next to it, allowing you to skip the charge. To reschedule, click the "Reschedule" button next to the delivery date.

Can I Add Products to My Subscription?

Yes, you can add products to your subscription through the customer portal. Click on the "Edit" button in the product card to edit, remove, or add products to your subscription.

What Happens if the Payment Can't Be Processed?

If the subscription cannot be renewed due to a payment issue, you will receive an email with a link to safely update your payment method.